Online Consultations

How do I attend an online consultation?

Online consultations are currently delivered via Zoom. Shortly after booking your online consultation, you will receive an email inviting you to attend a Zoom meeting.

What is Zoom, and how do I use it?

Zoom is a free, secure, computer program used to hold online meetings.

You can use Zoom on a smartphone, tablet, laptop, or desktop computer - as long as you have a camera, speakers, and a microphone. Zoom uses your computer's (or phone's) camera to show live video of all attendees. If you don't wish to be on camera, that is fine too. Zoom will just display your name (or avatar, if you have set one). It also uses your computer/phone's microphone, to allow you to talk to other meeting participants.

The first time you use Zoom, you will need to download the Zoom program or app - depending on the device you plan to use (e.g. laptop, smartphone, etc.).

To do this, open your Zoom meeting invitation email and click on the link that says "Join Zoom Meeting". This will take you to the Zoom website.

From the Zoom website, click the blue download button.

After Zoom has downloaded, you need to install it on your device.

If you are using an Apple computer (e.g. MacBook): Double-click the file called Zoom.pkg, which is typically saved to your Downloads folder. The installer program opens and guides you through the process.

If you have a PC: Double-click the file called ZoomInstaller.exe to install the program.

How do I join the meeting?

After you have installed Zoom, there are a couple of different ways to join a Zoom meeting.

  1. Click the link in your invitation email: click “Join Zoom Meeting", which will take you to the Zoom website.

  2. Go to the Zoom website: Go to, and enter the 9-digit meeting ID from your invitation email. If the meeting requires a password, that will be in your email, too.

If you are asked if you want to open Zoom, click “Open”.

Zoom will open, showing you a preview of your camera image. Click “Join with Video”.

Next, Zoom asks about audio. Click “Join with Computer Audio” so you can hear, and be heard, in the meeting.

Although the meeting itself will not start until the day and time of your scheduled appointment, feel free to click on the "Join Zoom Meeting" at any time to test and get comfortable with the process. You can access video tutorials and "how to" content from the Zoom Help Center.

For more information, or to book an online consultation, please contact the practice at